Mobile Insurance
Get your claim started by visiting our claims page.
Our claims partner will receive your claim details, and will contact you if they need further details or documents.
Your excess is the amount you will have to pay towards each claim under your policy. The amount of your excess(es) will be shown on your Policy Schedule.
Remember, for Mobile Phone policies your excess will be higher until you complete our Condition Check. We explain how to this at the top of this FAQ page.
The IMEI (International Mobile Equipment Identification) is a unique identification code specific to your mobile phone. It is not your phone number. It is a code that is unique to each handset.
This means that if you change your mobile phone, even to the same make and model, you need to Contact Us. The new phone is not automatically covered under your policy.
For Android users:
The easiest way to find your phone's IMEI number is to simply dial *#06# if you're on an Android deviceIf you're still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI informationIf requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash, and the photo can be found in your photos app.
For Apple users:
You will find your IMEI by going to Settings > General > About - and take screenshots. You will need to scroll down to see your IMEI number. IMEI number can also be found by simply dialing *#06#.
Your new phone isn't automatically covered by your policy, even if it's the same make and model as the phone listed on your Policy Schedule.
So if you get a new phone, you'll need you update your phone through your online account
Don't forget, you'll also need to complete the Condition Check for your new phone, otherwise the higher excess on your Policy Schedule will apply to that phone.
Yes, we can insure second-hand phones provided they are in full working condition, without any damage.
Just remember, we only insure phones where the original manufacturer sold that model in the United Kingdom or European Union.
Right now, we can't cover devices for children or anyone under the age of 18.
You may purchase a policy on someone's behalf if they are 18 years or over, with their explicit consent. However, the person listed on the Policy Schedule must be the primary owner and user of the device.